Inditex Group
- Location
- Nationwide
- Project type
- Nationwide maintenance
Service and maintenance
We provide full service and maintenance on all your heating, ventilation and air conditioning (HVAC) systems, making sure they are reliable and meet the needs of your building.
- Covers
- PPM and reactive, any make
- Engineers
- 25, directly employed
- Coverage
- Nationwide
- Contracts include
- Inditex Group, HMV, New Look
Our service department
Your sites are looked after by our own engineers, and the same engineers come back month after month.
Our service department runs several national planned maintenance contracts for retailers, and has worked at more than 2,000 sites. Almost all service, repair and maintenance work is done by our own engineers, which helps us respond quickly and send an engineer qualified for the job. We call on trusted partner subcontractors only to help with response times or for specialist work.
25 directly employed engineers
Based around the UK, in the Midlands, the North, Scotland and the South, and in addition to our installation teams.
Your own account manager
Backed by our service admin team, with regular meetings to agree a plan for each site.
Any make, repaired first
We maintain equipment we didn't install, and only replace it if absolutely necessary.
Planned preventative maintenance
Every visit is booked in advance on our service system. It's paperless: jobs go straight to our engineers' iPhones and iPads, allocated to each maintenance team by location.
- Checklists tailored to your requirements, with bespoke online forms for retail clients
- A full asset register on the first visit, with model and serial numbers, and a condition report with photographs covering faulty equipment, health and safety concerns and access issues
- F-Gas compliance for all equipment
- Advice on replacing any remaining R22 systems
- One consolidated monthly invoice for all your PPM visits
Your account
You get an account manager, supported by our service admin team, and a dedicated service email address and phone numbers.
- Monthly or quarterly meetings to discuss key issues and agree a site-specific action plan
- An asset register that we keep up to date
- Your own login to our online portal, to see live job information at any time
On the portal, every job shows
Search jobs by job number, status or date.
- Site information
- Parts used
- Asset register
- Signatures
- F-Gas certificates
- Job times and dates
When something breaks
Every breakdown call is handled the same way, from the first call to the follow-up.
You report it
Your property team calls or emails our service team.
We find out what's wrong
We talk to the staff on site first, in case it can be fixed over the phone.
We send a local engineer
We find a local engineer through our tracker system and send them to site.
The engineer fixes or isolates it
If parts are needed, the site manager signs the engineer's report, which is uploaded from site.
We follow up
Our office reviews the report, highlights any further action and quotes for any parts.
You're kept up to date
Your property team gets a weekly spreadsheet showing any outstanding work.
What we maintain
Any make, including equipment installed by others, with F-Gas compliance for all of it. Our engineers know the major brands well.
| System | What's included | Makes |
|---|---|---|
| Air conditioning | VRF and VRV, including water-cooled; split, multi-split, and twin and triple systems | Daikin, Mitsubishi Electric, Toshiba, Panasonic, Fujitsu, Sanyo |
| Chillers | Maintenance and replacement | Daikin, Trane, Carrier, Aermec and others |
| Chilled water fan coils | Fan coil units on chilled water systems | Biddle, Ability, Airedale, Carrier, Hitecsa |
| Ventilation | Heat recovery ventilation, air handling units and fans | Any make |
| Heating and hot water | Gas boilers, air and ground source heat pumps, water heaters, flushing and chlorination | Any make |
| Air curtains | Electric and LPHW over-door air curtains | Reznor, Thermoscreen, JS Air Curtains |
| Controls | Building management systems, which our service team can view and adjust remotely within agreed limits | WEMS, Ignite, Trend, Tridium |
We already log in remotely for several retailers, including New Look and Zara, and work closely with BMS companies to resolve issues.
Long-standing clients
We have ongoing service contracts with national retailers, many of them renewed over several years.
- HMV18 years
- Inditex Group (Zara)12 years
- New Look10 years
- Skechers6 years
- Hugo Boss5 years
- Sephora2 years
“We have been very impressed with the service provided by McVeigh and I would have no hesitation in recommending them to any retailer looking for a reliable, trustworthy and professional HVAC contractor.”
“Based on our experience with them, I would recommend McVeigh to any retailer looking for a HVAC company that is reliable, offers a personal service and is committed to delivering good value.”
Related case studies
Concentrix
- Location
- Leicestershire
- Project type
- Commercial maintenance
Need reliable maintenance?
Tell us about your sites and what you need maintained. We charge what we quote, with no hidden extras.